Privacy Policy
Last updated: Aug 21, 2025 10:48 PM
We value your privacy very highly. Please read this Privacy Policy carefully before using the phoenixtechlab.com website (the “Website”) operated by PHX LAB, LLC, a(n) Limited Liability Company formed in Arizona, United States (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
What information we collect and store
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
Identifying information - Name
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Performing services
- Processing payments
- Providing customer service
- Resolving disputes
- Verifying customer information
What happens if we don't have the information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Billing address
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Processing payments
What happens if we don't have the information
- Our use of your data for processing payments will not be possible.
Identifying information - Phone number
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Performing services
- Processing payments
- Providing customer service
- Resolving disputes
- Verifying customer information
What happens if we don't have the information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - IP address
Specific piece of information
Where we get this information
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
What happens if we don't have the information
- Our use of your data for analytics will not be possible.
Identifying information - Email address
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Performing services
- Processing payments
- Providing customer service
- Resolving disputes
- Verifying customer information
What happens if we don't have the information
- Our use of your data for performing services will not be possible;
- Our use of your data for processing payments will not be possible;
- Our use of your data for providing customer service will not be possible;
- Our use of your data for resolving disputes will not be possible;
- Our use of your data for verifying customer information will not be possible.
Identifying information - Device identifier
Specific piece of information
Where we get this information
- Tracking pixels
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party
How we use this information
- Analytics
What happens if we don't have the information
- Our use of your data for analytics will not be possible.
Financial information - Credit card or debit card number
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Processing payments
What happens if we don't have the information
- Our use of your data for processing payments will not be possible.
Financial information - Card expiration date
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Processing payments
What happens if we don't have the information
- Our use of your data for processing payments will not be possible.
Financial information - Card CVV (security code)
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Processing payments
What happens if we don't have the information
- Our use of your data for processing payments will not be possible.
Financial information - Bank account number
Specific piece of information
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
- Processing is necessary to perform a contract with the user
- Processing is necessary in order to take steps that the user has requested prior to entering into a contract
How we use this information
- Processing payments
What happens if we don't have the information
- Our use of your data for processing payments will not be possible.
With whom we share your personal information
We share the personal information below with the following categories of third parties for the following reasons:
Identifying information - Name
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Email service providers
- Financial transactions processors
Reason(s) for sharing
- To manage our interactions with you
- To process transactions
Identifying information - Phone number
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Email service providers
- Financial transactions processors
Reason(s) for sharing
- To manage our interactions with you
- To process transactions
Identifying information - IP address
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Data analytics providers
Reason(s) for sharing
- To analyze your interactions with us or our website
- To detect bugs or errors on our website
Identifying information - Email address
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Email service providers
- Financial transactions processors
Reason(s) for sharing
- To manage our interactions with you
- To process transactions
Identifying information - Device identifier
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Data analytics providers
Reason(s) for sharing
- To analyze your interactions with us or our website
- To detect bugs or errors on our website
Financial information - Credit card or debit card number
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Financial transactions processors
Reason(s) for sharing
- To process transactions
Financial information - Card expiration date
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Financial transactions processors
Reason(s) for sharing
- To process transactions
Financial information - Card CVV (security code)
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Financial transactions processors
Reason(s) for sharing
- To process transactions
Financial information - Bank account number
Specific piece of personal information shared
Categories of third parties with whom personal information is/was shared
- Financial transactions processors
Reason(s) for sharing
- To process transactions
How we protect your personal information
We have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only
- Using SSL encryption or other secure technologies when receiving or sending personal information beyond internal networks
- Destroying and/or deleting personal information once we no longer need it
- Training our employees on best security practices
Sale of your information
We do not sell your personal information.
Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies. Please visit our Cookie Policy to learn more about what cookies we set, why we set them, and how to change your cookie settings.
Children's privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
Analytics programs
This Website uses the following analytics program(s) to collect information about you and your behaviors: CloudFlare, Vercel. To learn how to opt-out, please visit the website(s) of the analytics program(s) listed. You can also opt out of cookies by using our cookie consent banner.
Information retention
We retain all of the information that we collect until we no longer need the information to contact you.
Your rights
All visitors or users of this Website have the following rights with regard to their personal information:
- The right to access the personal information that we hold about you.
- The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
- The right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible.
- The right to request that we amend any of the information that we have collected about you.
- The right to withdraw your consent to the processing of your personal information.
- The right to request that we restrict the processing of your personal information.
- The right to request that we delete some or all of the personal information that we have collected about you.
- The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
- The right to opt out of the use of your personal information for purposes of direct marketing.
- The right to opt out of sales of your personal information.
- The right to opt out of tracking of your location.
- The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you.
- The right to opt out of the use of your personal information for automated decision making purposes.
Exercising your rights
You may exercise the rights specified above by submitting a consumer request to:
Nico Plyley
Co-Founder
privacy@phoenixtechlab.com
(888) 757-8785 x6426
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Name
- Phone number
- IP address
- Email address
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
Accountability
The following person is accountable and responsible for our privacy practices and procedures:
Nico Plyley
Co-Founder
(888) 757-8785 x6426
privacy@phoenixtechlab.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376. Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741.
Location of data processing
All data processing activities undertaken by us take place in United States.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Transferring data
We may transfer your personal information for processing to United States. This means that your information may be processed outside of your country of residence and it may be accessible to law enforcement and national security authorities of that country and jurisdiction. Please note that we use standard contractual clauses, additional safeguards, and adequacy decisions to transfer data.
Questions
If you have any questions about this Privacy Policy, please contact us at support@phoenixtechlab.com.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.